Shipping Policy

Last Updated: January 16, 2025

Thank you for shopping with KT151 Limited. We are committed to processing, preparing, and delivering your order as efficiently as possible. Please review the information below for details about order processing, shipping methods, estimated delivery timelines, tracking, customs, and related shipping policies.

Order Processing

Orders are generally processed within 1–3 business days after order confirmation, excluding weekends and public holidays.

Once your order is placed, our team will begin reviewing, preparing, and packing your items for shipment. You will receive an order confirmation after your purchase is completed.

During busy periods such as product launches, seasonal promotions, holidays, or high-demand periods, processing times may be extended. We appreciate your patience and will provide updates when necessary.

Please note that processing time is separate from shipping time. Delivery estimates begin once your order has been dispatched, not from the date the order was placed.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your shipping destination, order details, and selected shipping method.

Available shipping options may vary depending on your location and the carrier services available for your region.

Typical delivery timeframes may include:

Standard Shipping: 5–10 business days
Expedited Shipping: 3–7 business days
Express Shipping, if available: 2–5 business days

Please note that these delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier operations, customs procedures, public holidays, weather conditions, peak seasons, and other factors beyond our control.

KT151 Limited is not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping details, holidays, or external disruptions after the order has been dispatched.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message with tracking details, if tracking is available for your selected shipping method.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated after several business days, please contact us and we will do our best to assist.

Shipping Destinations

KT151 Limited offers shipping to a wide range of locations. However, shipping availability, delivery options, shipping rates, and estimated delivery times may vary depending on your region.

If your location is not supported at checkout, please contact our customer support team for assistance.

Some remote or restricted locations may experience longer delivery times or limited shipping options.

International Shipping & Customs

For international orders, customs duties, taxes, import fees, brokerage fees, or other local charges may apply depending on your country or region’s regulations.

Please note:

  • Customs duties, taxes, and import fees are not included in the product price or shipping fee unless clearly stated at checkout
  • These charges are the responsibility of the customer
  • KT151 Limited has no control over customs charges or import regulations
  • Customs clearance procedures may cause delays beyond the estimated delivery timeframe
  • Refusal to pay customs fees may result in the package being returned, delayed, abandoned, or destroyed by customs authorities

We recommend checking with your local customs office for more information about possible fees before placing an international order.

Incorrect Address & Undeliverable Packages

Please ensure that all shipping details are entered correctly at checkout, including your full name, complete address, apartment or unit number, postal code, phone number, and email address.

KT151 Limited is not responsible for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer.

If a package is returned to us or cannot be delivered due to incorrect or incomplete shipping information:

  • Additional shipping fees may apply for reshipment
  • Original shipping charges may not be refundable
  • Any applicable refund may exclude shipping fees, handling costs, and carrier charges
  • Delivery delays may occur

If you notice an error in your shipping address, please contact us immediately. We will try our best to assist, but address changes may not be possible once the order has been processed or shipped.

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, KT151 Limited is not responsible for lost, misplaced, or stolen packages.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking with household members, building staff, reception, or neighbors
  • Looking around your delivery area, mailbox, lobby, front desk, or parcel locker
  • Confirming that the shipping address provided at checkout was correct
  • Contacting the shipping carrier directly for delivery confirmation

We will assist where possible, including helping you review tracking details or supporting a carrier claim when applicable.

Shipping Delays

All delivery timelines provided by KT151 Limited are estimates only. Shipping delays may occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Carrier delays
  • Customs inspections or clearance procedures
  • Public holidays
  • High shipping volume
  • Incorrect or incomplete address information
  • Local delivery restrictions
  • Transportation disruptions
  • Events outside our reasonable control

While we are not responsible for carrier or customs delays, we will do our best to assist you in tracking your order and resolving shipping-related concerns.

Multiple Shipments

In some cases, items from the same order may be shipped separately due to product availability, warehouse processing, carrier requirements, or order size.

If your order is shipped in multiple packages, you may receive separate tracking numbers and delivery updates for each shipment.

You will not be charged additional shipping fees unless otherwise stated at checkout.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, photos of the item, photos of the packaging, and a clear description of the issue.

We will review the case and assist according to our Return and Refund Policy.

Please do not discard the item or packaging until your claim has been reviewed, as the carrier or our support team may require photos or additional information.

Returns Related to Shipping

For return-related concerns, please refer to our Return and Refund Policy.

Return shipping costs are typically the responsibility of the customer unless the issue is due to our error, such as receiving a damaged, defective, or incorrect item.

Original shipping fees may be non-refundable unless required by applicable law or stated otherwise in our Return and Refund Policy.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Company Name: KT151 Limited
Phone Number: 852-60164303
Email: service@kt151.com
Address: Shop 151, 1/F, Kwun Tong Plaza, 68 Hoi Yuen Road, Kwun Tong